OrderingPlease contact us if you have any additional queries which aren't covered here or in the Information section. |
Order Value Up To £40 |
Order Value Over £40 |
£2.50 |
£5 |
These rates include the following countries:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan.
Order Value Up To £40 |
Order Value Over £40 |
£5 |
£13 |
These rates include the US, Canada, Australia, Japan, New Zealand and all other non-European countries:
Order Value Up To £40 |
Order Value Over £40 |
£5 |
£20 |
Within the UK, we send most orders over the value of £40 via the
Royal Mail Standard Parcels Service with extra insurance cover (this cover
varies depending on the size of your order). Delivery should take between
3-5 days.
For orders under the value of £40, we use the Royal Mail First
Class Signed For service. In this case, your order should arrive the next
day after dispatch.
For worldwide deliveries, we will send your item via Royal Mail Airsure
or Royal Mail International Signed For. In some circumstances we will
be able to provide you with a tracking number.
For orders within Europe, you should expect to receive your order within 3-5 days. For all other countries, the recommended delivery duration is 5 days.
Your order should be dispatched the same day it is received, however
if there are any delays, we will keep you notified through email. Please
read the information above for postage durations.
If you are purchasing as a gift and need your order to arrive as soon as possible, please contact us and we will advise.
It is very important that you notify us as soon as possible if the gift has to arrive before a certain deadline. You will need next day delivery, as this is a priority delivery service.
If you are an overseas customer and intend to buy as a gift, please leave an extra week or two to allow for delays, which are common with international delivery.
If your delivery address is within the EU, (in most circumstances), no
customs charges will be levied. However, customs charges may be applicable
for other countries. Please note we do not provide false values on customs
forms as it is against the law and invalidates product insurance cover,
so please do not ask.
If you order online through our shopping cart system, the postage cost
will be stated and included before the completion of the order. If you
are ordering through cheque, bank transfer or postal order, add the agreed
postage cost onto the total before sending. If you have chosen to pay
through Paypal, the postage cost will be included in your payment invoice.
All packages dispatched are fully insured to the full value of the goods
inside. Please note that most parcels dispatched do not include a tracking
number.
No - it only includes your address and our return address, which includes the business owner's name and not our company name.
Most of our leather products dispatched within the UK are packaged in boxes. Not only does this prevent squashing, it also makes them easier to re-package and return.
Our jewellery range is also dispatched in boxes - each jewellery item is enclosed in a small black presentation box, which makes them a lovely gift idea!
Some of our ranges (including the men's leather messenger bags and the women's leather jackets) are not directly stocked by us. These items will be dispatched by our supplier in a mailing bag.
For international orders, to comply with very strict Royal Mail packaging regulations, most leather bags will be sent in mailing bags. We are very sorry about the basic appearance of the packaging, and hope to improve it as soon as Royal Mail relax their packaging regulations!
Small accessories will be delivered in boxes.
Yes - and for smaller items and orders sent abroad, you will need to
provide a signature at delivery too.
If, after the recommended delivery duration your order has not arrived,
please contact us.
Please note delays are very common with the Royal Mail delivery services
- especially if there is snow, bank holidays or other holidays.
If your order did arrive, but the packaging is damaged and the contents
are missing, please contact us as soon as possible.
If your order hasn't arrived, try asking your neighbours if they have
received it for you. There should be a red card left behind to re-arrange
delivery.
If you haven't received a red card, try visiting your local sorting office
with proof of your address and identity, as this has worked for some of
our customers in the past.
If all else fails, we will contact our courier to track the parcel or
claim compensation if necessary.
Did you receive your order? Are you happy with it? - Then please let us know!
As you click on the BUY button to add a product to the shopping cart, the shopping cart screen will pop up. Below the cart contents is a box with 'Promotion Code' next to it. Simply enter your discount code into this box and click on the 'Go' button next to it. The total value will then be re-calculated according to the discount code.
If you prefer to order through a different method, please contact us and state the discount code before sending a cheque/postal order, paying by Paypal or processing your bank transfer.
If you are having problems using your discount code, please contact us. Some discount codes have an expiry date, so you will have to use the code before it expires.
In the event that you are not entirely happy with your purchase, you
can choose to have a refund or item exchange. The item must be in absolutely
brand new, unused condition, with the tags still intact, and returned
to us within 21 days after the date of your purchase.
Most of our products are dispatched in boxes, which makes it a lot easier
to return them!
When returning your item, please print our address in large letters and
use a delivery service which covers the full value of the product returned.
We recommend, (if returned by post), Royal Mail Signed For, Royal Mail
Next Day Special Delivery or Royal Mail Standard Parcels (with extra compensation
coverage).
Please also keep the receipt as proof of postage.
It is very important to us that we provide to you products of excellent
quality, so if you are unsatisfied with the quality of your item, please
let us know.
Please note that if the item is not faulty, once it has arrived in satisfactory
condition, we will refund the cost of the item purchased only (not delivery
costs).
We are very sorry if you have received a faulty product. In this case,
please contact us as soon as possible to let us know about the fault.
For an item to be classed as faulty, it must have a defect in the appearance
or function of the product, and this must have been caused either in the
process of manufacture, or as a consequence of handling by our company,
our courier or our supplier.
As the fault should become apparent either straightaway or very soon
after initial use, we will only refund for faulty goods 21 days after
your order.
In this case, once the item has been received, we will either refund to you the item cost and all postage costs involved (should you choose to have a full refund), or send a replacement product with a refund for postage costs (if you choose to exchange your item).
If you believe the product is faulty and yet once returned, we do not
agree, the terms above for refunds and exchanges applies.
If you purchased an item from our sale section which was described as
already having a fault, this cannot be used as an excuse to class an item
as faulty, unless there is another fault apparent which was not described.
Please note that damage caused to a product (by the customer) is not an excuse to class an item as faulty. This is product wear and tear, or misuse.
It is your responsibility to take care of the product, from the unwrapping and storage of it, to how you use it.
It is especially important with our women's bags, that you do not fill the bags with heavy items. This causes premature strap wear. Most of our women's bags are fashion items that are designed to carry only light essentials such as purses, keys etc - not heavy items such as large bottles of water and books.
If you intend to use your bag for holding heavier items, please read the product descriptions and look for a style that is well suited for the purpose. An example for women would be our range of leather laptop bags. Make sure to carry in your bag an 'overspill' bag, i.e. a strong foldable canvas bag that can be used for carrying heavier items when needed.
If the damage has been done already, make sure to stop using the bag and have it repaired at your local cobblers.
When storing your bag, make sure to stuff it out and store it in a dustbag (this is supplied with most of our bags). This should stop the bag misshaping from the board inside being crushed.
Buying online can still bring surprises, so here's a guide to help:
If you search for our post code WV10 6SB on Multimap.com (or click here) you will be provided with a map of our location. We are situated where the brown button is - near the M54 and the Stafford Road (A449) for easy access.
If you live within (or close to) Wolverhampton then it may be a good idea to collect your order from our home office to save postage costs.
Our landline phone number and address are listed within the BT directory (you can see our listing here), proof we are not 'here today and gone tommorow!', and can be contacted easily at most times.
We are also featured within the Kellysearch.com and Yell.com (which is owned by Yellow Pages) directories. Both are respected directories that only list businesses that can prove they operate from the location they provide.
In both cases, a representative from the company visits the premises to assess whether the business is suitable enough to be added to their directory.
We're also listed on the Safebuy website, our ID is 706921. Click on the logo to find out more!
Our customers security is extremely important to us, which is why we have chosen Worldpay to process your order. Worldpay is owned by the Bank of Scotland, part of the Lloyds Banking Group. Therefore, you can be assured that you are providing your card details to a large banking organization that can be trusted, rather than a small obscure company.
Worldpay does NOT share your card details with our company; we only receive information about the items you have ordered and your contact details.
