Ordering

Please contact us if you have any additional queries which aren't covered here or in the Information section.

How Do I Order Online?

Click here to follow our walkthrough guide on how to order online.

What Payment Methods Do You Accept?

Ordering Online

It is preferred you order online through our website shopping cart system. Our payment system is hosted securely with Worldpay, and most credit and debit cards are accepted, including Visa, Mastercard, Visa Electron, Visa Delta, Visa Purchasing, JCB, Solo and Maestro UK. There is also the option to pay by Paypal, which is very secure and easy to use.

To order a product, simply click on the 'Add To Basket' button within the item description. A separate window will open with your chosen item added to the cart.

To order, simply choose your preferred delivery method, and then click 'Checkout'. Enter your address details, and then you will be provided with various methods to order. Click on any of the buttons below to proceed with your preferred ordering method. If you have chosen to pay by Worldpay or Paypal, you will need to click on any of these buttons to be referred to the Worldpay/Paypal ordering system, which will process your order securely.

Once you have completed your order, you will be emailed a receipt from Worldpay/Paypal and an invoice from our shopping cart, which includes details of your order.

We will then reply as soon as possible to let you know once your order has been dispatched.

Other Ordering Methods

I am very sorry to say that we cannot process orders over the phone at the moment, but we do accept postal orders, bank transfers and cheques.

Pay by postal order/cheque/bank transfer:

If you wish to pay by postal order, cheque or bank transfer, add your desired items to the shopping cart and select your preferred delivery method. Click on 'Checkout' to complete your address details, and then click on any of the button selections below (pay by cheque/postal order/bank transfer) to choose your preferred ordering method. Depending on which button you have selected, you will then be provided with details of where to send your cheque/postal order to, or the bank details needed for a bank transfer.

An email confirmation of your order will be sent to your email address and ours. This must be printed out and sent with a cheque or postal order if you have decided to pay this way. If you have not received the email, please contact us and we will forward our copy to you. Once we receive confirmation of your order, we will reserve the items you have ordered until payment is received and cleared.

Please note that it takes up to 5 days for standard bank transfers and cheques to clear, so if you need urgent delivery then this payment method is not recommended. If you would like to send a postal order, uncrossed postal orders are preferred as they are quicker to cash than uncrossed orders.

Once you mail your postal order/cheque, it is important to send it by insured delivery (such as first class signed for), and keep the receipt as it is valuable.

If you have chosen to pay by bank transfer, this can be processed in your bank's local branch, or if you have an online banking account you should be able to process it from there.

If you have the transfer processed at your local branch, ask for a direct cash transfer. This is a cash transfer that will show up instantly into our account, which will mean your order will be dispatched sooner.

Please note cheques, standard (not instant cash) bank transfers and crossed postal orders are only accepted from UK customers/banks and for orders up to the value of £100.

Can I Provide A Different Delivery Address To My Billing Address?

If you order online, please use your billing (cardholders) address. If there are no problems processing your order, then a separate address for delivery can be used.

Please note for large orders, we will only deliver to your billing address.

Postage And Packing

What Is The Postage Rate?

To provide the most competitive rate and to let you choose the service that best suits you, we now calculate postage by weight, rather than price. Therefore the best way to determine the cost of postage is to add your chosen products to the shopping cart and choose which service is the cheapest, or review the tables below to calculate pricing:

UK Postage Fees

European Postage Fees

The Royal Mail Airmail/Airsure/International Signed For services include the following countries:

Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan.

The Parcelforce Global Value service covers the following countries: Republic of Ireland, Belgium, Netherlands, Luxembourg, Channel Islands, France, Germany and Denmark.

International Postage Fees

The Royal Mail Airmail/Airsure/International Signed For service includes almost all countries throughout the world. The Parcelforce rates specified below are for the USA and Canada only, Parcelforce rates to Australia and New Zealand will be about £10.00 higher than this.

How Will My Order be Sent? - Choose The Right Postage For You!

Within the UK -

Royal Mail First Class Signed For:

If you select First Class Signed For, you should receive your order the next day after dispatch. Please note next day delivery is not guaranteed for First Class Signed For, so if you need guaranteed next day delivery, choose Royal Mail Next Day Special Delivery or Parcelforce 24 delivery in the shopping cart. A signature will be needed for you to receive the parcel.

Royal Mail Standard Parcels:

If you selected the Standard Parcels service, you should receive your order within 3-5 days. A signature will not be needed on arrival.

Royal Mail Next Day Special Delivery:

If you selected the Next Day Special Delivery option, providing you haven't a) ordered after 1pm and/or haven't been guaranteed by us it will be delivered on the same day, or b) ordered on a Friday, or c) been notified in the shopping cart that next day delivery is currently not available, your order should be received the next day.

Parcelforce 24 Hour Delivery:

For Parcelforce 24 hour delivery, this is a guaranteed next day delivery service, so provided you haven't a) ordered after 1pm and/or haven't been guaranteed by us it will be delivered on the same day, or b) ordered on a Friday, or c) been notified in the shopping cart that next day delivery is currently not available, your order should be received the next day.

Important Note About Next Day Delivery On A Friday:

If you order by Next Day Special Delivery or Parcelforce 24 hour delivery on a Friday, you will receive your order not on the Saturday, but the following Monday. If you want to receive your order on the Saturday, an extra charge will be needed, so please contact us first about this. We apologise for the inconvenience this causes, but these limitations are imposed by almost all couriers.

Worldwide Delivery -

Royal Mail Airmail/Airsure/International Signed For:

If you have selected Royal Mail Airmail shipping, and the cost of shipping is below £18, your order will be sent by Royal Mail Airmail. This does not include a tracking number.

If the total cost of your shipping is over £18, it will be sent via Royal Mail Airsure or Royal Mail International Signed For. For both of these services you need to provide a signature, and for the Airsure service, tracking is available (please note Airsure is only available in a few countries).
For the services described above, shipping will take 3-5 days for European delivery. For all other countries, it will take 5 days.

Parcelforce Airmail Shipping/Global Value:

If you select this option at checkout, your order will arrive from four working days. Please note this is not a priority service and does not include a tracking number, so if you need quicker delivery and would prefer to have a tracking number, please contact us.

When Will My Order Be Dispatched?

Your order should be dispatched the same day it is received, however if there are any delays, we will keep you notified through email. Please read the information above for postage durations.

Gift Delivery

If you are purchasing as a gift and need your order to arrive as soon as possible, select next day, first class signed for delivery or 24 hour parcel force delivery as you order through the shopping cart.

If you are an overseas customer and intend to buy as a gift, please leave an extra week or two to allow for delays, which are common with international delivery.

What Should I Expect For Delivery To The Channel Islands?

If you choose the Parcelforce option at checkout, the delivery time is specified as being over four days from the date of dispatch. This service may not be as fast as the Royal Mail, so unless you are ordering a large amount of goods, it's probably best to choose the Royal Mail option, as this will be faster.

For Royal Mail delivery, first class recorded delivery is available for the Isle Of Man, Jersey, Guernsey, Alderney, Herm and Sark islands.

Standard parcels (3-5 day) delivery is only available for the Isle of Man. Next day special delivery (by 1pm) is available for the Isle of Man, Jersey and Guernsey. For Herm and Sark, if you order by next day delivery, Royal Mail have stated guaranteed delivery by 5:30pm on the second day, so please bear this in mind.

For Alderney, next day special delivery is guaranteed for the following day before 5.30pm, (not 1pm). Please refer to the customs section below too, as this will apply to you.

Customs Costs

Although most EU destinations do not charge customs fees, some do, so you might like to take a look at the Royal Mail website for more information. For example, the Channel Islands including Jersey, Guernsey, Alderney, Herm and Sark (but not the Isle of Man) require customs forms. Please note we do not provide false values on customs forms as it is against the law and invalidates product insurance cover, so please do not ask. Customs fees vary according to the country you live in.

How Do I Pay for Postage and Packing?

Regardless of whether you want to pay online, through Paypal, postal order, cheque or bank transfer, add your desired items to the shopping cart and select your chosen delivery method and the cost of postage will be added to your order.

How About Insurance?

All packages dispatched are fully insured to the full value of the goods inside. Please note that most parcels dispatched do not include a tracking number. Please read the information above which specifies whether each delivery service has a tracking number or not.

Is Your Company Name on the Packaging?

No - it only includes your address and our return address, which includes the business owner's name and not our company name.

What Will The Packaging Look Like?

Most of our leather products dispatched within the UK are packaged in boxes. Not only does this prevent squashing, it also makes them easier to re-package and return.

Our jewellery range is also dispatched in boxes - each jewellery item is enclosed in a small black presentation box, which makes them a lovely gift idea!

Some of our ranges (including the men's leather messenger bags and the women's leather jackets) are not directly stocked by us. These items will be dispatched by our supplier in a mailing bag.

For international orders, to comply with very strict Royal Mail packaging regulations, most leather bags will be sent in mailing bags. We are very sorry about the basic appearance of the packaging, and hope to improve it as soon as Royal Mail relax their packaging regulations!

Small accessories will be delivered in boxes.

Do I Need To Be Present To Receive My Parcel?

Yes - and for most delivery options, you will need to provide a signature at delivery too (read the info above).

What You Need To Know

If, after the recommended delivery duration your order has not arrived, please contact us.

Please note delays are very common with the Royal Mail delivery services - especially if there is snow, bank holidays or other holidays.

If your order did arrive, but the packaging is damaged and the contents are missing, please contact us as soon as possible.

If your order hasn't arrived, try asking your neighbours if they have received it for you. There should be a red card left behind to re-arrange delivery.

If you haven't received a red card, try visiting your local sorting office with proof of your address and identity, as this has worked for some of our customers in the past.

If all else fails, we will contact our courier to track the parcel or claim compensation if necessary.

What We Appreciate

Did you receive your order? Are you happy with it? - Then please let us know!

Large Orders

Can I Place A Large Order?

Yes, however more precautions will be taken. It is possible to order up to a total of £200 through Worldpay and Paypal. If you pay by Paypal, your delivery address must be confirmed. If you order through Worldpay, checks will be made to see that your details are consistent.

If you would like to place an order over the value of £200, the only payment methods we accept are direct cash bank transfers and UNCROSSED postal orders.

To process a direct cash bank transfer, complete your order through the shopping cart (as described in the Other Ordering Methods section, above). You will be provided with our bank details for transfer. Take this to your local bank branch to make a direct cash deposit into our bank account.

If you would like to pay by postal order, complete your order through the shopping cart (as described in the Other Ordering Methods section, above). Please make sure the postal order is uncrossed. This (along with a printout of your order details) must be sent by RM Next Day Special Delivery to our address (remember to keep any postage receipts as uncrossed postal orders are valuable).

Goods will be delivered to the cardholder's address only, and please make sure you are available to receive your order and that you have a left a reasonable time frame for delivery (i.e. you won't be on holiday next week). In the event that attempts have been made to deliver your order but you have not claimed/collected the goods, any further postage costs will have to be paid by the customer before the order is re-dispatched. Standard 3-5 day delivery is the only delivery method used for large orders, as priority delivery is too expensive. Large orders can only be placed by customers living within the UK.

PLEASE NOTE NORMAL (NOT DIRECT CASH) BANK TRANSFERS, CHEQUES AND CROSSED POSTAL ORDERS ARE NOT ACCEPTED FOR ORDERS OVER £200!

Do I Get A Discount?

Yes - this depends on how much you have bought. Once you have received the order and if you are happy with it, send an email about a month after your order date to remind us and we will provide you with a discount. This varies according to what you have bought and your total order value, and will be up to about 20% of the total cost.

Discount Codes

How Can I Use My Discount Code?

As you click on the 'Add To Basket' button to add a product to the shopping cart, the shopping cart screen will pop up. Below the cart contents is a box with 'Promotion Code' next to it. Simply enter your discount code into this box and click on the 'Apply' button next to it. The total value will then be re-calculated according to the discount code.

Then click on 'checkout' to enter your address details and proceed with your order, whether you have chosen to pay online, by cheque, postal order or bank transfer.

If you are having problems using your discount code, please contact us. Some discount codes have an expiry date, so you will have to use the code before it expires.

Product Returns

Refunds And Exchanges

In the event that you are not entirely happy with your purchase, you can choose to have a refund or item exchange. The item must be in absolutely brand new, unused condition, with the tags still intact, and returned to us within 21 days after the date of your purchase.

Most of our products are dispatched in boxes, which makes it a lot easier to return them!

When returning your item, please print our address in large letters and use a delivery service which covers the full value of the product returned. We recommend, (if returned by post), Royal Mail Signed For, Royal Mail Next Day Special Delivery or Royal Mail Standard Parcels (with extra compensation coverage).

Please also keep the receipt as proof of postage.

It is very important to us that we provide to you products of excellent quality, so if you are unsatisfied with the quality of your item, please let us know.

Please note that if the item is not faulty, once it has arrived in satisfactory condition, we will refund the cost of the item purchased only (not delivery costs).

Faulty Items

We are very sorry if you have received a faulty product. In this case, please contact us as soon as possible to let us know about the fault.

For an item to be classed as faulty, it must have a defect in the appearance or function of the product, and this must have been caused either in the process of manufacture, or as a consequence of handling by our company, our courier or our supplier.

As the fault should become apparent either straightaway or very soon after initial use, we will only refund for faulty goods 21 days after your order.

In this case, once the item has been received, we will either refund to you the item cost and all postage costs involved (should you choose to have a full refund), or send a replacement product with a refund for postage costs (if you choose to exchange your item).

If you believe the product is faulty and yet once returned, we do not agree, the terms above for refunds and exchanges applies.

If you purchased an item from our sale section which was described as already having a fault, this cannot be used as an excuse to class an item as faulty, unless there is another fault apparent which was not described.

Misuse And Wear And Tear

Please note that damage caused to a product (by the customer) is not an excuse to class an item as faulty. This is product wear and tear, or misuse.

It is your responsibility to take care of the product, from the unwrapping and storage of it, to how you use it.

It is especially important with our women's bags, that you do not fill the bags with heavy items. This causes premature strap wear. Most of our women's bags are fashion items that are designed to carry only light essentials such as purses, keys etc - not heavy items such as large bottles of water and books.

If you intend to use your bag for holding heavier items, please read the product descriptions and look for a style that is well suited for the purpose. An example for women would be our range of leather laptop bags. Make sure to carry in your bag an 'overspill' bag, i.e. a strong foldable canvas bag that can be used for carrying heavier items when needed.

If the damage has been done already, make sure to stop using the bag and have it repaired at your local cobblers.

When storing your bag, make sure to stuff it out and store it in a dustbag (this is supplied with most of our bags). This should stop the bag misshaping from the board inside being crushed.

Help Avoid Unwanted Purchases

Buying online can still bring surprises, so here's a guide to help:

• Before ordering, click on the link in a product description to see more pictures - this will show you the back, underneath and inside of a product. It also includes, (if it's a bag), a picture of the product on a mannequin to help provide an idea of the size.
• Match the dimensions provided in the item description with an item (i.e. a bag) of your own as another guide to size.
• Please note every monitor displays colours differently - especially workplace monitors! Take a look at your monitors properties to see if it has a function for recalibrating colour settings correctly. If you have an older monitor, try loading up a calibration screen online and adjust your colour settings manually. It always makes a difference!
  

Why Should I Trust You?

Location

If you search for our post code WV10 6SB on Multimap.com (or click here) you will be provided with a map of our location. We are situated where the brown button is - near the M54 and the Stafford Road (A449) for easy access.

If you live within (or close to) Wolverhampton then it may be a good idea to collect your order from our home office to save postage costs.

Our landline phone number and address are listed within the BT directory (you can see our listing here), proof we are not 'here today and gone tommorow!', and can be contacted easily at most times.

Placement in Respected Directories

We are also featured within the Kellysearch.com and Yell.com (which is owned by Yellow Pages) directories. Both are respected directories that only list businesses that can prove they operate from the location they provide.

In both cases, a representative from the company visits the premises to assess whether the business is suitable enough to be added to their directory.

We're also listed on the Safebuy website, our ID is 706921. Click on the logo to find out more!

Secure Payment Processing

Our customers security is extremely important to us, which is why we have chosen Worldpay to process your order. Worldpay is owned by the Bank of Scotland, part of the Lloyds Banking Group. Therefore, you can be assured that you are providing your card details to a large banking organization that can be trusted, rather than a small obscure company.

Worldpay does NOT share your card details with our company; we only receive information about the items you have ordered and your contact details.